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What happens at TISE Las Vegas…ends up on the PinPoint Status Blog!

TISE 2022 was full of buyers and sellers from all over the world seeking the latest flooring and countertop covering products, tools, services, and technologies. Las Vegas delivered an electric atmosphere, complete with lights sparkling brighter than a newly installed granite countertop.

The PinPoint Status team was thrilled to meet with clients, partners, and peers. Check out a live video recorded from the show floor:

At PinPoint Status, we’re revolutionizing the customer experience in the home installation and home service industries. Our proprietary software enables communication and transparency between your company and your customers. Easy to set up and easy to use, our software requires no long-term contracts or commitments.

Save time and money by leveraging the power of automation:

• send appointment reminders through text and email by pulling data from your existing scheduling software

• reduce unnecessary office call volume by enabling communications directly between the field team and your customers

• eliminate costly missed appointments by providing accurate arrival times using real-time GPS location data

• increase security by sending a picture and a bio of the service provider coming to your customer’s home

• request ratings and reviews after the job is completed with the option to post directly to your preferred Google Reviews or social media pages

• dynamically evaluate and recognize your service providers’ performance through our analytics dashboard

Proof that PinPoint Status works?

Steve Mast, business owner and PinPoint Status user, shares his feedback, “We’ve been using PinPoint Status for 6 months now and it’s really helped uplevel and automate communication with our customers. People love the built-in ETA feature – they understand when we’re coming and are willing to rate us highly and more frequently, said Mast. “Thanks to PinPoint Status and our amazing team, we get a lot of 5-star ratings, but if a problem during an appointment leads to a low rating, the PinPoint Status app alerts us right away, allowing us to handle the issue immediately.”

Our flat rate, monthly subscription model provides a simple and affordable solution for companies of any size. There are no long-term contracts and our team can have you up and running in a matter of days. We invite your company to save time and increase profitability, schedule your live demo today:

The PinPoint Status team kicked off their 2022 tradeshow schedule at Flooring Markets Southwest, January 6-7 at the AT&T Stadium in Arlington, TX. Home of the Dallas Cowboys, the stadium provided an electric atmosphere and central hub for the top buyers and exhibitors in the flooring industry to safely gather (kudos to the SWFM team who went above and beyond with heightened safety protocols) and showcase what’s new and next in 2022. The PinPoint Status team, arrived proud and ready to showcase their app and platform designed to:

• eliminate gaps in customer communication

• shorten appointment windows

• automatically generate positive reviews and ratings and publish them online

Let’s dive into our top 3 event takeaways:

Go digital or get left behind

1 out of every 3 exhibits led with digital innovations aimed at efficiency and meeting the expectations of today’s consumers. No longer interested in outdated processes, like 8-hour appointment windows and phone call only reminders, today’s buyers demand a painless process that delivers best in class service on either a wonderful day (installation of new floors) or a not so wonderful day (dealing with a plumbing issue). PinPoint Status offers two-way text communication:

1. first with appointment reminders and service technician ID photo and bio

2. second with day of real-time GPS arrival updates

3. third by automatically asking for a review via text after the technician leaves the jobsite which can then be uploaded directly to Google and Houzz

See it live – schedule your demo.

The customer is always right

Cliche yes – truer more now in 2022 than ever before – absolutely. Customer service was a constant theme among the exhibitors and heard loud and clear when speaking to attendees. With so many service providers to choose from literally at their fingertips, selecting the right provider 9 times out of 10 came down to their online reviews. The true power of a Google Review is not always fully understood, here’s the impact broken down simply. More reviews (good ones, hopefully) equal a higher search engine ranking, according to a recent article. Pro tip: Google also recently confirmed that responding to your reviews improves SEO! PinPoint Status helps accelerate the often-cumbersome review gathering process by embedding the request via text message after every single appointment:

Low ratings can hurt just as much as a high rating can help. Our new low-alert rating feature instantly notifies you of a 3 star or lower rating, offering you the chance to fix the mistake before the review goes live and runs the risk of tarnishing your reputation and hard earned/high value reviews.

How to serve your customers throughout a pandemic

A continuing pandemic requires safety and security communications prior to an appointment. Conversations around how to best serve your customers during this time were echoed throughout the show. Your customers want to know:

• Who is coming into their home – PinPoint’s photo IDs and bios included via text message

• When PinPoint’s GPS monitoring provides real time updates

• What safety measures are in place to keep their family safe

Current PinPoint Status clients have included a link to their company’s safety protocols and expectations while visiting a home (things like masks, symptom free tech and homeowners, and social distancing when possible). This reduces the risk of cancellations at the last minute due to sickness or misalignment on expectations of your company’s protocols, designed to keep everyone safe and healthy.

We’ll wrap with what makes the Flooring Markets show series stand out. “The atmosphere and the people – period,” said Marc Jerauld, PinPoint Status CRO. “SWFM was one of the best events I have attended in a long time.  Great venue, great organization, an exceptionally well-run event, especially while maintaining safety protocols.”

About the Flooring Market Shows:

The 2022 Flooring Market shows are a central hub for the flooring industry. Attendees come to the regional markets each year for a smaller, face-to-face opportunity to source the latest products, learn about new trends & technologies and develop mutually beneficial business relationships – all while having a bit of fun!

If you are reading these words, then welcome to the PinPoint Status Blog.  

Why blog? Because we wanted a way to communicate and engage with our current and prospective clients, our fans and followers, and any interested readers within or around the home services industries who are interested in improving customer experience. Does your business or livelihood involve delivering, installing or repairing products within homes? Are you interested in improving customer communications, satisfaction and overall customer experience? Would you like to increase positive customer reviews and online ratings? Would you like to increase revenue, decrease costs, and improve the performance of your in-home sales and service providers? If you answered yes to all, most, or maybe even some of these questions, then you have come to the right blog!

From our “PinPoint Status” perspective, at the core of all of these important issues is our application, our solution, which eliminates communication gaps between in-home service providers and the homeowners they serve through:

• automated appointment reminders

• two-way texting and GPS monitoring

• capture of customer reviews and ratings

Eliminating these communication gaps leads to increased customer satisfaction, improved service provider performance, and more positive customer ratings and reviews. But beyond the specific features and benefits that our solution provides, you might be asking some other related questions. How do I ensure my customers are having the best experience?

How should my technicians address an unhappy customer? Am I giving my service provider, the face of my brand, the proper brand guidelines? Can my service provider do a better job of cross-selling and upselling services? How can I get more positive testimonials? What is the financial impact of positive and negative online ratings and reviews on my business? What are some good approaches to badly behaving customers? Should I be considering performance incentives for my field agents? These are just some of the questions you may be asking. And, in addition to company news, product information and updates, and other insights into PinPoint Status and our solution, we will be attempting to answer some of the above questions through this blog. So please sign up for our blog, stay tuned, and let’s work together to improve customer experience.